Terms of service

Terms & Conditions

1. General

These Terms & Conditions apply to all purchases made on the SOFTNEST website.
By accessing this website and placing an order, you agree to be bound by these Terms.

2. Products

All products displayed on this website are described as accurately as possible.
Minor variations in color, texture, or appearance may occur due to manufacturing processes or screen display differences.

3. Orders

Placing an order constitutes an offer to purchase a product.
We reserve the right to accept or refuse any order for any legitimate reason, including product availability or payment issues.

Once an order is confirmed, you will receive an order confirmation email.

4. Prices & Payment

All prices are displayed in euros (€) and include applicable taxes unless stated otherwise.

Payment is due at the time of order.
Accepted payment methods include credit/debit cards and PayPal, as available at checkout.

5. Shipping

We deliver to the countries listed at checkout.
Estimated delivery times are provided for informational purposes and may vary depending on destination and carrier.

We are not responsible for delays caused by third-party carriers or customs procedures.

6. Right of Withdrawal

In accordance with applicable consumer laws, customers have the right to withdraw from their purchase within 14 days of delivery.

To exercise this right, you must contact us before returning any product.
Returned items must be unused and in their original condition and packaging.

7. Refunds

Refunds are processed once the returned product has been received and inspected.
Approved refunds will be issued to the original payment method within a reasonable timeframe.

Shipping costs are non-refundable unless the return is due to a defective or incorrect item.